Shipping policy

Shipping Policy

Thank you for shopping with SmartHavens.

Processing Time
Orders are typically processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Shipping Rates
We currently offer free standard shipping within Australia.

Shipping Locations
We currently ship to addresses within Australia only.

Delivery Time
Estimated delivery time within Australia is 3–7 business days, depending on your location. Delivery times are estimates only and may vary due to carrier delays, weather conditions, or other factors beyond our control.

Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details.

Signature on Delivery
Some deliveries may require a signature upon receipt depending on the courier and delivery location.

Shipping Delays
While we aim to deliver within the estimated timeframe, delays may occur due to carrier issues, weather conditions, or other unforeseen circumstances. We are not responsible for such delays.

Incorrect Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Damaged Items
If your order arrives damaged, defective, or is lost in transit, please contact us within 7 days of delivery (or the expected delivery date for lost items). We'll work with the shipping carrier to investigate and arrange a replacement or refund where appropriate.

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Shipping policy

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