Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We accept change-of-mind returns within 30 days, provided the item is unused, in its original packaging, and in resalable condition. Customers are responsible for return shipping costs.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Original shipping costs are non-refundable.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Refunds are processed once the returned item has been received, inspected, and approved.

To start a return, you can contact us at info@smarthavens.com.au. Please note that returns will need to be sent to the following address: Return shipping instructions and the return address will be provided once your return request has been approved.

If your return is accepted, we will provide instructions on how to return your item and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@smarthavens.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Order Cancellations
Orders may be cancelled before they have been dispatched. Once an order has been shipped, it cannot be cancelled and our standard return policy will apply.

Exceptions / Non-Returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Change-of-mind returns may not be available for certain products that have been used, installed, damaged after delivery, or are otherwise not in resalable condition. This does not affect your rights under the Australian Consumer Law.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, your refund will be issued to your original payment method within 10 business days. Depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@smarthavens.com.au.